Drawer P · postage
UK postage
Every parcel leaves York by a tracked service. One flat charge per order, set by the region you are in, whatever the size of the order.
We post to every address in England, Scotland, Wales and Northern Ireland, and to the Isle of Man, the Isles of Scilly and the Scottish islands. We do not currently send to the Channel Islands or overseas, because customs paperwork on small parcels adds more cost than the goods are worth.
Costs and delivery times
| Region | Postage per order | Delivery after dispatch |
|---|---|---|
| England and Wales | £4.50 | 1 to 2 working days |
| Scotland, mainland | £5.50 | 2 to 3 working days |
| Northern Ireland | £7.50 | 2 to 3 working days |
| Scottish Highlands and islands, Isle of Man, Isles of Scilly | £8.50 | 3 to 5 working days |
Paid orders leave the packing bench inside two working days, counting Monday to Friday and leaving out English bank holidays. The times above are the carrier's usual times after dispatch, not a promise; rural addresses and holiday periods can take a day or two longer.
Packaging and tracking
Boxes travel flat, which keeps parcels light and stops the board being crushed at the corners. Sleeves, tissue and wallets are packed flat between sheets of stiff card so nothing creases in the post. The outer packing is plain recyclable card and paper tape; we do not use plastic void fill.
When the parcel leaves us we send its tracking reference by e-mail. Parcels too large for a letterbox need a signature or a safe place; if you are out, the carrier leaves a card and holds it at a local office.
If a parcel is lost or damaged
Should a tracking reference sit unchanged for ten working days, write to us and we will open a claim with the carrier and, without waiting for it to finish, send a replacement at our cost or refund the order in full — your choice. If a parcel arrives damaged, send us a photograph of the outer box and the contents within seven days of delivery and we will replace the damaged items; you do not need to post anything back.
A wrong or incomplete address on the order is the one case where a resend is charged at the normal postage rate, so please check the postcode before you send the form.